Telephone:

+61 2 6242 8878

Location:

The Well Retreat
- The Tea Gallery
-  The Well Gift Shop

Shop 8 Gold Creek Cultural Centre
1 O'Hanlon Place
Nicholls ACT 2913
Canberra, Australia

Email:

info@thewellretreat.com.au
booking@thewellretreat.com.au

 

Business Hours

Day Spa Hours

Tuesday - Friday - 10:30am to 5:30pm
Saturday - 10:00am to 2:00pm
Monday & Sunday  - Closed
Other times by appointment Only

The Well Tea Gallery & Gift Shop

Tuesday to Sunday - 10:30am to 5:30pm
Monday - Closed

The Well Retreat Policy

The Well Retreat Prices & Packages:

• Prices & Packages are subject to change without notice. Please confirm the rates listed
  when making a booking.
• GST is included in the price of all the treatments.

Gift Certificate Terms and Conditions:

• Gift Certificate is non-refundable and not redeemable for cash.
• Gift Certificate can be transferable.
• Gift Certificate is valid for 6 months from date of purchase unless otherwise stated.
• Expired Gift Certificate will not be honoured unless a request for extension is made
  prior to the expiration of date.
• Recipient of Gift Certificate should also make sure that the gift certificate is kept in a safe place and treated like cash.
• Purchasers of Gift Certificates should be aware that the timing of an appointment to redeem the Gift Certificate is subject to availability.
• Gift Certificate can only be redeemed during business hours from Tuesday to Friday and it is advised to book early to arrange the best time.
• Recipient of the Gift Certificate can change the treatment as long as the total value
  is the same.  They can pay for additional treatment
• Gift Certificate must be use on one appointment only - treatments cannot be split-up.
• Gift Certificate recipient must present their Gift Certificate at the reception on arrival.
• No re-issue for lost, misplaced, destroyed or stolen vouchers
• Recipient of Gift Certificate who have made a confirmed booking for treatment and did not
  show-up is considered redeemed.
• Terms and conditions are stipulated on the Gift Certificate.
• Our practices comply with the ACT Fair Trading regulations and the requirements of ACCC.

Day Spa Policy

Booking Policy for Spa Package and Function:

• A deposit of $100 is required when making your booking for any Spa Package to
  secure your appointment. We accept Visa or Mastercard payment by phone or Eftpos payments in person.
• Deposit will be fully refunded if cancellation is made prior to 48 hours notice.

Booking Policy:

• Bookings should be made in advance to ensure the availability of treatments.
  Arriving late to an appointment will simply limit your treatment so we urge you to be on time so that the next client will not be delayed.
  Appointment cancellations of less than 24 hours will forfeit their deposit.
• No-shows will be charged full price.

Disclosure of Information :

• You will be asked to fill in a Client Information Form . This will allow our therapists to tailor the right treatment for you. For your safety and comfort, please advise if you are pregnant, breast feeding, heart conditions, have high or low blood pressure, have recurring injuries, have allergies or have recently undergone surgery of any kind as some of our treatments are not suitable for some conditions.

Behaviour:

• We request all clients to observe silence in the treatment areas. Intoxicated, loud and unruly behaviour will not be tolerated and such individuals will be ask to leave the premises.
  

Age Limit:

• People under the age of 16 are not permitted to use the spa unless accompanied by an adult.

Mobile Phones:

• For the comfort of other clients and staff we request that the mobile phone must be switched off before entering the treatment rooms.