Booking Policy:

• Bookings should be made in advance to ensure the availability of treatments.
• Arriving late to an appointment will simply limit your treatment so we urge you to be on time so that the next client will not be delayed.

• Appointment cancellations of less than 24 hours will forfeit their deposit.

• No-shows will be charged full price.

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Booking Deposit for Spa Package and Function

 

• A deposit of $100 is required when making your booking for any Spa Package to
  secure your appointment. We accept Visa or Mastercard  payment by phone or Eftpos payments in person.

• Deposit will be fully refunded if cancellation is made prior to 48 hours notice.

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Disclosure of Information :

• You will be asked to fill in a Client Information Form . This will allow our therapists to tailor the right treatment for you. For your safety and comfort, please advise if you are pregnant, breast feeding, heart conditions, have high or low blood pressure, have recurring injuries, have allergies or have recently undergone surgery of any kind as some of our treatments are not suitable for some conditions.

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Behaviour

• We request all clients to observe silence in the treatment areas.  Intoxicated, loud and unruly behaviour will not be tolerated and such individuals will be ask to leave the premises.

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Age Limit

• People under the age of 16 are not permitted to use the spa unless accompanied by an adult.

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Mobile Phones:

• For the comfort of other clients and staff we request that the mobile phone must be switched off before entering the treatment room.

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